These are all questions you may be asking yourself when you buy your first investment property. Becoming a landlord is a big responsibility, even for the  most hands-off property investors. Safeguarding your asset should always be a top priority, especially when having strangers living in your home. So, is landlord insurance a non-negotiable, or are there other ways to protect yourself?

What is landlord insurance?

Landlord insurance is a type of insurance policy specifically designed to protect those who own investment properties from the risks that come with renting it out. It generally covers events that cause a loss of rental income, theft or damage to your property.

Landlord insurance is offered by most of the major general insurance providers in Australia, so you’ve got plenty of different products to compare. 

There are generally three components of landlord insurance: 

  • The part that covers loss of rental income 
  • ‘Building insurance’ which covers damage to the property’s structure
  • ‘Contents insurance’ for protection against damage to what’s inside the property (e.g. carpet, appliances)

Landlord insurance can apply to all sorts of investment properties, whether it’s a house, unit, apartment or townhouse. 

Related: A quick guide to contents insurance

What does landlord insurance cover? 

A landlord insurance policy may cover you for the following things:

Tenancy cover

  • Damage or theft by tenants or the tenants’ invited guests
  • Loss of rent
  • Rent default
  • Legal expenses taking tenants to court 
  • Liability

Building cover

Damage to the building structure as a result of: 

  • Fires
  • Lightning strikes
  • Storm damage
  • Floods
  • Falling trees
  • Explosions
  • Earthquake
  • Vandalism
  • Vehicle collisions
  • Water damage

Contents cover

Damage to contents (e.g. curtains, carpet, appliances, light fittings) as a result of:

  • Fires
  • Lightning strikes
  • Storm damage
  • Floods
  • Falling trees
  • Explosions
  • Earthquake
  • Vandalism
  • Vehicle collisions
  • Water damage

These are just some of the more prominent examples of what’s covered by landlord insurance. There are more obscure things that will vary from provider to provider, like the replacement of locks.

Let’s look at a few examples of how landlord insurance can bail you out. 

See also: What is flood insurance and how much is it?

Case study #1: Damien has a tree-reffic policy 

Damien owned a nice little investment property that he collects a sturdy rental income from, but during a big storm, a tree in the backyard fell on the roof, rendering it unliveable for two months. 

As per the terms and conditions of his policy, Damien is covered for ‘impact’ caused by falling trees, and his policy covered him for both the rental income he lost while his tenants were displaced as well as the cost of fixing the roof. 

His tenants were back in the house to help line his pockets in no time. 

Case study #2: Julia’s tenants try to take her for a ride

Julia also owns an investment property and the current tenants are moving out at the end of her lease. The fridge in the property is owned by her and was on the lease, but after the tenants move out, she realised it’s not there – they’ve stolen it!

Her policy states she is covered for theft or burglary by her tenants or their guests worth up to four times her weekly rental amount. Since the fridge was worth about $1,000, her insurer is able to replace the fridge for her. Thankfully, those tenants were blacklisted by her rental agency. 

As with pretty much every type of insurance, landlord insurance isn’t perfect and won’t always cover you for these things based on the terms and conditions of the policy. 

What does landlord insurance not cover?

Although most things that cause damage to the property or loss of rental income are covered, there are a few things that aren’t. This will again depend on the T’s and C’s, but here are some of the common exclusions:

  • General wear and tear – not covered 
  • If you damage the property yourself, or someone damages it under your instruction 
  • If you breach the leasing agreement instead of the tenants 
  • Damage caused by insects and rodents 
  • Any parts of the property you don’t rent out – living in one room of the property mean that room is not covered by landlord insurance 
  • Damage caused by pets (some policies cover the damage they cause to visitors)

Case study #3: Damien in a ruff spot 

Poor Damien has had to make another claim – this time because his tenants left their pet dog Spot alone in the house for the weekend. Since the dog hasn’t yet mastered the art of using the toilet, it did its business multiple times all over the carpet, leaving some nasty stains all over the place. 

While Damien allowed the tenants to keep their pet, his insurance policy explicitly states it does not cover damage caused by pets or other animals. His claim is rejected, and he has to pay to get the carpet cleaned himself. 

Knowing the exclusions of a particular policy can help you make a decision when you compare it to your investment property and the tenants within. 

What is a landlord public liability insurance?

Public liability insurance by itself is generally defined as “insurance covering a person or business for costs from legal action if they are found liable for death or injury, loss or damage of property resulting from their negligence.” In this case, it would refer to the landlord, although according to insurer Terri Scheer, there are no established definitions of ‘Public Liability Insurance’ or ‘Legal Liability Cover’ and every insurer’s policy may be different.

But generally, this type of insurance is meant to cover the landlord for death, injury or damage that happens to the tenant on the property, as the responsibility could fall on the landlord.

Most landlord insurance policies should include a version of public liability insurance in the terms and conditions already, although you should check anyway. With some insurers, their liability cover can insure your legal liability as the landlord for up to $20 million, including:

  • Damages awarded to the tenant
  • The landlord’s legal costs in defending the claim
  • The tenant's legal costs, if the landlord is at fault

Make sure this is included in the policy before applying by reading the product disclosure statement (PDS).

How much is liability insurance for a rental property?

As mentioned above, with most standard landlord insurers, it is unlikely there will be an extra cost for this type of cover, as liability insurance should be covered anyway under the policy. If not, then compare different insurance policies until you find an affordable one that does.

Does landlord insurance cover you for AirBnb? 

Certain short-term landlord insurance policies exist for people who choose to rent out their property for a short period of time, such as those listed through Airbnb. These policies cover situations unique to short-term rentals, such as a guest’s failure to get out when their stay is complete. IAG is one such insurer who offers a short-term cover called ‘ShareCover’, where customers only pay premiums on nights the property is rented. 

The rental listing sites themselves (like Airbnb and Stayz) also offer their own form of protection. Airbnb, for example, has ‘Host Protection Insurance’ and ‘Host Guarantee’ policies which provide up to $1 million US worth of liability cover and protection against damages caused to the property and usually excludes the same things that standard landlord insurance policies typically exclude. 

Airbnb and Stayz’s policies are not a substitute for landlord insurance. The Insurance Council of Australia (ICA) warned that people who rent their properties out on a short-term basis might not be covered if they don’t have any landlord insurance. 

How much is landlord insurance? 

There isn't a one set premium for landlord insurance policies. The cost of a policy is determined by a very broad range of factors like:

  • The value of your property and the contents within: the more you insure the higher the premiums as a general rule 
  • The type of property you have: houses tend to be more expensive to cover than units or townhouses
  • The structural integrity of the property: buildings made of sturdier materials tend to be cheaper to insure since they’re seen as safer 
  • Your claims history: insurers can increase premiums if you’ve made lots of other claims before 
  • The location of the property: riskier areas (based on crime stats, history of flooding etc.) will attract higher premiums 
  • The security of the property: bolted doors, alarms and security cameras make theft less likely and can also boost your chances when making a claim 
  • The state you live in: North Queenslanders have to pay far more on average thanks to those pesky cyclones
  • Additional inclusions: choosing to include additional things in your coverage can make a policy more expensive 

After factoring all of this in, it’s pretty impossible to give an exact number for how much a policy costs. It’s common for average policy prices to hover between $1,000 to $2,000 in the different states, with North Queensland seeing premiums upwards of $3,000 and even $4,000 per year. 

To get an estimate of how much you could have to pay, most insurers allow you to generate a quote online. Just be prepared to enter a lot of information. 

Don’t pay a ‘loyalty penalty’

Be aware that landlord insurance premiums tend to rise year-on-year, although not always. If you stay on as a customer with a certain insurer, your premiums will increase by a certain amount they’ve agreed upon, and this could see you paying more compared to other insurers. 

These are called ‘loyalty penalties’ or ‘loyalty taxes’, and have caused a bit of a commotion in recent years. While new customers often get discounts on their insurance, existing customers get stuck with their premium increases which could be worth hundreds of dollars on certain policies. The Australian Competition and Consumer Commission (ACCC) concluded that ‘loyal’ customers pay a total of $3.6 billion more each, which is $140 per person. 

Make sure you compare your insurance policy annually to make sure you’re not getting ripped off. 

Are landlord insurance premiums tax-deductible? 

The Australian Taxation Office (ATO) states that investment expenses on a property are tax-deductible, and insurance premiums are counted as such. Interest repayments on an investment home loan are also claimable, as-is:

We have an article on the ins and outs of tax on investment properties to help you understand more, but you should also consult a tax professional if it’s personal advice you’re after. 

So, do you need landlord insurance? 

This has been a question since the concept of insurance was first invented: is it worth paying the premium, which isn’t always cheap, for something that might not even happen? 

For some, the answer to this is no. And that’s not necessarily a bad idea, but you’re counting on getting a good roll of the dice that way. Landlord insurance premiums might be pretty costly, but if you keep a record of them then they’re tax-deductible, so cost shouldn’t be as much of an issue. 

Plus, the potential payouts of landlord insurance can vastly outweigh the costs – it’s common for policies to cover as much as millions of dollars for various inclusions like legal liability, while other inclusions can be covered for tens if not hundreds of thousands of dollars. And claims on home and landlord insurance aren’t all that uncommon – research from the Insurance Council of Australia (ICA) found there were 30,000 claims made in 2018 just for water damage.

According to similar research from QBE Insurance, 34% of all landlord insurance claims are for storm and flood damage, while damage from pipes account for 21%. Tenants defaulting on rent (12%) and theft (10%) are also big ones, as is, unfortunately, the death of a tenant, which can also stop you from receiving an income. 

As a property investor, landlord insurance is at least worth considering, as it could bail you out of potentially catastrophic situations. But ultimately, that decision will come down to you. 

How to claim landlord insurance

To make a landlord insurance claim, you need to contact your insurer either online or over the phone, with your insurance policy number on hand. They’ll then ask you a series of questions, so you should make sure you’ve taken lots of notes and have before and after photos handy, as well as receipts if it’s an item you’ve purchased. You can also download claim forms from some insurer’s websites.

Depending on the claim, you might also need the following items:

  • Copies of the lease agreement
  • Copies of communication with tenants, including notices
  • A breakdown of bond deductions
  • Quotes for repairs or maintenance
  • Inspection reports etc.

In some cases, like theft, you should first contact the police, or emergency services in the event of significant damage to the property.

Generally, it will take between a few days to a couple of weeks to settle the claim, although it will depend on the size and details. The minimum time insurance providers must meet when handling your claim is set out in the Insurance Code of Practice.

What to do if your insurance company doesn’t pay?

Insurers won’t always cover your claim, either partly or not at all, and when they do so they are required to explain why. You’re allowed to ask for their decision to be internally reviewed through the insurer’s dispute-resolution body, but if you need to take it further, contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678, within two years of an internal review decision.

Having as much information and detail on hand as possible when making a claim can improve your chances of being successful.

Savings.com.au’s two cents 

If you rent out an investment property, landlord insurance can give you protection for a wide range of events like natural disasters, water damage, theft, tenants vanishing or a loss of rental income. And as an investment expense, the premiums are tax-deductible – as long as you’re claiming the portion of the house used as a rental. 

Doing a thorough check of a number of different PDS documents will help you get an idea of what you are and aren’t covered for, but you can also reduce the likelihood of ever having to make a claim by:

It’s also important for landlords to keep up regular (scheduled) property inspections and to have a valid lease agreement in place. This will help make the claims process easier.

Article originally published by William Jolly on 17 May 2021, updated by Rachel Horan on 28 April 2022

Photo by Scott Webb on Unsplash



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