Home News Commonwealth Bank 'urgently investigating' customers who can't access their accounts

Commonwealth Bank 'urgently investigating' customer banking access issues

LIVE: Many customers of Australia's largest bank are currently unable to access services; CBA 'urgently investigating.'

Published on 26 Jun 2023

Commonwealth Bank 'urgently investigating' customer banking access issues

Stay on this page for rolling coverage of this issue. Savings.com.au will continue to provide updates on the latest developments.

8.40am: CBA say investigation into exactly what happened continues to be an ongoing 'high priority'.

Hey there, we're sorry to hear you're having issues. We are investigating this as a high priority, and we apologise for any inconvenience caused. If you like to lodge feedback regarding this, reach out via DM's with your details. ^Jem
— CommBank (@CommBank) June 26, 2023

4.45pm: CBA share price seems mostly unaffected by today so far, with a daily drop of just 0.59%.

4.30pm: No further word from CBA while presumably it works to restore services. When something similar happened in 2019, affected customers were gifted a $50 deposit by way of apology, so if you've been impacted you might end up getting a bit of compensation.

4.10pm: The bank is 'deeply sorry' for the inconvenience caused to customers, and says there may be delays as issues are fixed.

We are very sorry for the inconvenience this has caused. We know how much customers depend on us and sincerely apologise to those who have been impacted today.

Please note there may be delays in some payments as we continue to bring services back online.
— CommBank (@CommBank) June 26, 2023

4.10pm: CBA say the cause of the issue has been identified, and services are being restored.

We can confirm we have identified the cause of the issue and services are being restored.
— CommBank (@CommBank) June 26, 2023

4pm: Some customers are still unable to access their funds.

@CommBank you gonna pay my rent today??? 🤣 since i can’t get in to my own money.. https://t.co/sKbK7wWt8u
— yaz (@yxzzzzzzzz) June 26, 2023

2.30pm: Inside sources suggest the bank have told staff that customers are the priority, and will have issues addressed first.

2pm: NAB says it is aware of issues its customers are having with PayID transfers to CBA accounts.

Hi Tazz. Thank you for your patience while waiting. We are aware there is currently an issue with PayID transfers to Commonwealth Bank. This has been raised with our our support teams who are looking into resolving this as soon as possible. Please keep... https://t.co/Yrks6n9N15
— NAB (@NAB) June 26, 2023

12pm: Update on the CBA website highlights volume of customer service calls, and tells customers to expect longer than usual wait times. Cba live updates website.JPG

11.30am: CBA twitter says branches are open, but to expect delays.

UPDATE: 11.30AM - Our branches are open but there may be delays as we serve other customers. Please be aware our branch staff will not have further information. Thank you for your patience and, please be mindful of the wellbeing of our people as they continue to service customers
— CommBank (@CommBank) June 26, 2023

11am: The Commonwealth Bank says it is aware of customers having problems accessing its online banking and phone services, and is working to figure out the problem.

CBA outage.jpg

11am: Many customers are reporting problems with accessing CBA banking services, while reports suggest staff are unable to get on to the CBA portal. Reports of customers locked out of their accounts and unable to access their money.

What services are down?

Some users have been unable to access the Commbank and Commsec apps, while others are having issues with the Netbank and Commsec websites. There also have been reports of problems with CBA ATMs.

First published on June 2023

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Harry joined Savings in November 2022. With a degree in economics from the University of Queensland, Harry is interested in topics such as inflation and GDP, and is passionate about keeping Australians informed on the external factors that impact their personal finances.

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Commonwealth Bank 'urgently investigating' customer banking access issues

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